We want your CGI GROUP order to reach you smoothly. This policy explains how we process, ship and track orders, and what happens if something goes wrong.
Order processing
Once your order is placed and payment is confirmed, we begin preparing it for dispatch. You will receive an order confirmation by email, followed by a dispatch confirmation once your parcel is on its way. Processing times and any applicable cut-off times are shown at checkout.
Shipping destinations
We ship across the European Union and our structure is built to serve international customers as we expand. The destinations available to you are displayed at checkout based on your delivery address.
Shipping costs
Shipping costs, where they apply, are calculated automatically and shown clearly at checkout before you pay. There are no hidden fees — the total you see at checkout is the total you pay.
Estimated delivery
Estimated delivery times are shown at checkout for your destination. Delivery estimates are indicative and begin from the moment your order is dispatched. Orders placed on weekends or public holidays are processed on the next working day.
Tracking your order
Where tracking is available for your shipping method, a tracking link is included in your dispatch confirmation email so you can follow your parcel to your door.
Failed deliveries & incorrect addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, or because it went unclaimed, we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery to a corrected address.
Customs & import duties
For deliveries within the EU, no additional customs charges apply. For any future deliveries outside the EU, orders may be subject to import duties or taxes levied by the destination country. These are the responsibility of the recipient and are not included in your order total.
Delayed shipments & lost packages
Occasionally deliveries are delayed by circumstances outside our control, such as carrier disruptions or weather. If your order has not arrived within a reasonable time after the estimated delivery window, contact us and we will investigate with the carrier and make it right.
Contact
For any shipping question, email us at contact@cgicorporate.com and our team will help.
CGI GROUP is the trading name of CGI GROUP OÜ, registered in Tallinn, Estonia.