We want you to be genuinely happy with your CGI GROUP products. If something isn’t right, returning it is simple — and your EU consumer rights are always respected.
Your right of withdrawal (14 days)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, simply inform us of your decision within that period using the contact details below. You then have a further 14 days to return the goods.
Return conditions
To be eligible for a refund, items should be returned unused, in their original condition and packaging where possible. We may reduce the refund to reflect any diminished value of goods resulting from handling beyond what is necessary to establish their nature and characteristics, in line with EU consumer law.
Damaged or incorrect products
If your order arrives damaged, faulty or incorrect, please contact us within a reasonable time of delivery with your order number and a photo of the issue. We will arrange a replacement or a full refund, including any return shipping costs, at no expense to you.
Exchanges
The fastest way to get the item you want is to return the original for a refund and place a new order. If you would like help arranging an exchange, contact our team and we will do our best to assist.
Return shipping
For returns under the right of withdrawal, you are responsible for the cost of returning the goods unless the item was damaged, faulty or incorrect, in which case we cover the cost. We will provide the return address and instructions when you contact us.
Refund processing
Once we receive and inspect your return, we will confirm your refund by email. Refunds are issued to your original payment method. We process refunds without undue delay and within the timeframe required by EU consumer law once we have received the returned goods or proof of return.
Non-returnable situations
Certain items may be excluded from the right of withdrawal where permitted by law — for example, goods that have been unsealed for hygiene reasons and cannot be returned for health protection. Any such exclusions will be made clear on the relevant product page. This policy does not affect your statutory rights.
How to request a return
Email contact@cgicorporate.com with your order number and the item(s) you wish to return. We’ll respond with clear next steps and the return address.
CGI GROUP is the trading name of CGI GROUP OÜ, registered in Tallinn, Estonia. Nothing in this policy limits your mandatory rights as an EU consumer.